Frequently Asked Questions

 

How Does Online Therapy Work?

You can book online therapy just as you would for an in-person session. Select the "Video Session" option during booking. Up to 30 minutes before your session, log into your portal, find your appointment, and click “Join Video Call”. You'll enter a virtual waiting room until your session starts—no downloads required. If you're not using the portal, you'll receive a direct link to join.

Tips to Prepare for Your Online Session:

  • Find a quiet, private space.

  • Ensure your microphone and sound are on.

  • Consider using headphones for clarity.

  • Keep comforting items nearby (e.g., tissues, blanket, tea).

Is the Online Platform Secure?

Yes, our platform meets strict PIPA/PIPEDA privacy standards and uses Canadian-based servers with end-to-end encryption. We use Owl Management for bookings and video calls, and Doxy as a backup. Your privacy and security are always our top priority.

What Covid Safety Precautions Are Taken In-Office?

We’ve implemented measures to enhance safety, including:

  • Hand sanitizers available.

  • Limited waiting room capacity (one person or family at a time).

  • Mask availability based on client preferences.

  • If you're feeling unwell, have traveled recently, or may have been exposed to COVID-19, we ask that you reschedule or switch to a virtual session.

Has the Cancellation Policy Changed?

Our 24-hour cancellation policy remains in effect to ensure availability for other clients. If you:

  • Experience symptoms like fever, chills, cough, sore throat, muscle aches or headache,

  • Have traveled outside Canada in the past 14 days,

  • Have been in close contact with someone exposed to COVID-19,

    Please reschedule or switch to a video session.

How Can EMDR Be Done Online?

EMDR relies on bilateral stimulation (BLS), which can be adapted for online therapy through:

  • Visual BLS: Follow hand movements on-screen or a moving dot via an app.

  • Tactile BLS: Tap on your knees or use the butterfly hug technique.

  • Auditory BLS: With headphones, sounds alternate between ears using our BLS application.

Your therapist will guide you through the best method for your needs.

A Note About Online Reviews

I’m grateful for those who wish to share kind words or other feedback about their experience. However, as a Registered Clinical Counsellor, I am committed to protecting your privacy and upholding strong professional boundaries.

For this reason, I do not solicit or respond to online reviews. If you have feedback you'd like to share, I welcome direct communication. Your voice matters, and I’m always open to hearing how our work together can support your growth and well-being.